FAQ

Where is my order?

Please allow 1-2 business days for your package to ship.


My Item(s) Arrived Damaged

Please contact us to return your item for a refund.


I Ordered The Wrong Item(s) By Mistake / I received the wrong item by mistake

If your item has already shipped, please contact us to return the item for a refund and we will send the correct order.


If you have noticed a mistake in your order before it has shipped out, you may email us to get it corrected.

 

Candle Care

  • Avoid drafts, vents, or air currents.
  • Place your candle on top of an even, stable, heat-resistant surface.
  • Before burning your wick, please trim your wick to about ¼ inch in length. This prevents uneven burning or mushrooming. It also allows your candle to burn longer.
  • Never leave your candle unattended while burning. 
  • Keep candles out of reach of children and pets. 
  • Please do not use water to extinguish a candle. This may cause the candle jar to shatter or it may ruin your candle (soy wax and water do not mix).